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Help and Support

Welcome to the Hoova Support Page! We’re here to ensure your experience with our platform is smooth and enjoyable. Whether you’re a cleaner seeking opportunities, or a customer looking for top-quality cleaning services, we’ve got you covered. Here’s how you can get help on various subjects:

Frequently Asked Questions

We’ve compiled a list of frequently asked questions and their answers to help you navigate our platform with ease. You’ll find solutions to common queries related to account setup, service booking, payments, and more. Visit our FAQ page to find more information.

User Guides

Are you new to Hoova? Our Quick Start Guide is designed to get you up and running in no time. It provides step-by-step instructions on how to use our app effectively. Click here to see how it works.

Contact Us

If you’re unable to find what you’re looking for or require further assistance, feel free to reach out to our dedicated support team. You can email us at support@hoova.cy. We aim to respond to all queries within 48 hours.

Phone Support

For immediate assistance, you can also reach us via phone at +357 95 780700. Our phone support is available from Monday to Friday, 9am – 5pm PST.

Service Disputes

If you have an issue with a service you’ve received, it’s important to notify us immediately. Please go to the ‘Report an Issue’ section of your app or email us detailing the problem.

Safety Issues

Your safety is our utmost priority. If you ever feel unsafe or encounter a safety issue, please contact local authorities right away. After ensuring your immediate safety, please report the incident to us.

Feedback

Your feedback helps us continually improve our platform. If you have suggestions or comments, we’d love to hear them. Please send us an email or use the ‘Feedback’ feature in our app.

Remember, we’re here to support you every step of the way. Don’t hesitate to reach out if you need help

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