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Terms & Conditions

This Terms & Conditions is for Hoova (MRIA MEDIA LTD), located in Limassol, Cyprus, when you use our website (https://hoova.cy) and mobile application (Hoova & Hoova Me). For any questions about this Terms & Conditions, please contact us at support@hoova.cy.

The Services of Hoova, including this website and mobile application (collectively, the “Platform”), are made available to you subject to your acceptance of the terms, conditions, and notices contained in this agreement (the “Terms and Conditions”) without modification. By using our Platform or submitting service requests via telephone, you are agreeing to abide by all such terms, conditions, and notices in effect at the time of use.

These Terms and Conditions apply to any services or properties such as websites or apps owned and operated by Hoova (including but not limited to hoova.cy, the Hoova app), hereafter collectively referred to as “Hoova”, where a link to these Terms and Conditions appears.

If you have any questions regarding these Terms and Conditions, you can contact us at www.hoova.cy. We reserve the right to amend these Terms and Conditions at any time by posting a revised version on our Platform. The last update to these Terms and Conditions was made on July 19, 2023.

IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY. IN PARTICULAR, PLEASE REVIEW THE MUTUAL ARBITRATION PROVISION IN SECTION 20.

1. THE STANDARD SERVICES

At Hoova, we strive to ensure your experience with our platform is positive. You can find service professionals (“Service Professionals”) through various means on Hoova.

1.1 Introduction to Hoova

Hoova operates as an online marketplace for users seeking cleaning services (“Customers”) and service providers offering cleaning services (“Service Providers” or “Cleaners”). This operation is facilitated through two distinct applications:

Hoova: This is the customer-centric application where users can browse, select, and book cleaning services provided by Service Providers.

Hoova Me: Exclusively designed for Service Providers, this application serves as the booking and service management tool, enabling Cleaners to manage their bookings, schedules, and other service-related tasks.

The platform, encompassing both applications, provides a directory, instant booking, and payment functionalities.

1.2 Service Directory

Hoova is primarily a directory and marketplace platform. We connect Customers with Service Providers. All arrangements made are solely between the Customer and the Service Provider. These listings include customer ratings and reviews of the Service Professionals, when available. 

1.3 Instant Booking

You have the option to schedule appointments with certain Service Professionals directly through the Hoova app. Please note, Hoova does not guarantee the punctuality or attendance of the Service Professionals for such booked appointments. The Service Professionals are not employees, contractors, or agents of Hoova; we simply provide the platform to facilitate the scheduling of appointments and payment through our platform once job is complete. Once we receive payment from the customer we will then pay the Service Provider into to their bank account within 14 days. 

1.4 No Guarantees or Endorsements

While we take certain steps to examine the credentials of our listed Service Professionals, we make no guarantees or endorsements regarding their skills or the quality of their work if you decide to hire their services. It is your responsibility to evaluate a Service Professional’s qualifications and to enter into a direct contract or otherwise reach an agreement with a Service Professional.

Hoova does not guarantee or warrant any Service Professional’s performance or the quality of the services they provide. The Service Professionals are not employees or agents of Hoova, nor is Hoova an agent of the Service Professionals.

1.5 Contractual Relationships and the Hoova Platform

Hoova may inform you of certain offers or discounts provided by a Service Professional. Please note, these offers or discounts are made solely by the Service Professional, and Hoova does not guarantee or warrant these offers.

Any quotes provided by Service Professionals via the Hoova Platform are not contractually binding offers but are for informational purposes only. They do not create a contractual arrangement and cannot be formally accepted on the Hoova Platform.

To contract with a Service Professional, you must communicate directly with them. Hoova does not perform, and is not responsible for, any of the services you request. Your rights and obligations under contracts you enter into with Service Professionals are governed by the terms of such contracts and by applicable local, state, and federal laws. Hoova is not a party to such agreements.

While all payments and applicable taxes must be made to the Service Professional, these transactions must be processed through the Hoova app in accordance with your agreement with the Service Professional.


2. Release from Damages or Claims.

Service Providers are responsible for any damages they cause during the provision of services. In case of a damage claim, the Service Providers will be held liable for costs associated with the repair or replacement of the damaged item.

If a dispute arises related to the services provided by a Service Professional or the fees they charge, you must address the dispute directly with the Service Professional, though you are encouraged to inform Hoova of the dispute for our records.

By using our platform, YOU AGREE TO RELEASE Hoova (including our officers, directors, shareholders, affiliates, employees, and agents) FROM ANY DAMAGES OR CLAIMS. This encompasses any claims you may have that are known or unknown, disclosed or undisclosed, suspected or unsuspected, and includes consequential and incidental damages of any kind or nature that arise out of or are in any way connected with such disputes and your interactions with Service Professionals.

TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU HEREBY WAIVE ANY STATUTORY OR OTHER PROTECTIONS THAT WOULD OTHERWISE LIMIT THIS RELEASE TO COVER ONLY THOSE CLAIMS WHICH YOU MAY KNOW OR SUSPECT TO EXIST IN YOUR FAVOR AT THE TIME OF AGREEING TO THIS RELEASE.


3. YOUR USE OF THE HOOVA SERVICES AND PROHIBITED USES

You acknowledge and agree that your use of Hoova is for your personal use and not for advertising purposes or for the creation of any form of commercial activity.

You agree not to engage in the use, copying, or distribution of any of the content on the Hoova platform through any automated or manual process. This includes the use of robots, spiders, scripts, scrapers, crawlers, or any similar activities.

You agree not to use Hoova to create a competitive product or service, to harass Service Professionals, or for any other unauthorized or inappropriate purpose.

You understand and agree that any violation of these terms could result in significant damages to Hoova, and you agree to be liable for any such damages. You also agree to indemnify and hold harmless Hoova from and against any claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses) relating to or arising from your misuse of the Hoova platform or services.

We reserve the right to revoke your access to any Hoova Services, products, or properties at any time, without notice, if we suspect or determine that you are misusing or attempting to misuse or circumvent the Hoova services or system. This includes, but is not limited to, activities such as hacking, scraping content, infiltrating, committing fraud, advertising, jamming or spamming.

If we, in our sole discretion, suspect that you are using or attempting to use our platform for any inappropriate, non-personal, or prohibited purposes, we reserve the right to immediately terminate your access without notice. In such cases, we may initiate legal actions or proceedings to seek appropriate remedies and/or damages. These may include but are not limited to, lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

4. PAYMENTS

Upon completion of a project, you will have the option to pay your Service Professional directly through the Hoova app (“Payments”). Service Providers agree not to solicit or accept payments outside of the Hoova platform. Violation of this will result in immediate termination of access to Hoova’s services.

By using Payments, even as a non-member, you agree to Hoova’s terms and conditions.

You agree that Hoova is authorized to charge your payment method for the amount in the app after service completion. The Service Professional will have sixty (60) days after you submit your payment to collect it. If the Service Professional opts out of Payments or fails to collect your payment within this period, you will be notified and the payment will be refunded to your payment method. 

Hoova may confirm that your payment method is in good standing with the issuing financial institution, including by submitting a request for payment authorization and/or debit. Hoova may refuse to approve or terminate existing enrollments for Payments at its sole discretion.

You agree not to use Payments to process a payment or transfer money between you and a Service Professional that is unrelated to your purchase of services from the Service Professional. You agree not to use Payments to purchase any illegal goods or services or for any other underlying illegal transaction. You agree that Hoova may report any suspicious or illegal activity to applicable law enforcement authorities.

All payments processed are non-refundable by Hoova and non-reversible by you through Payments, except as set forth in these Terms, or unless required by applicable law. You agree to release Hoova, its affiliates, and their respective officers, directors, employees, and agents from all claims, demands, liabilities, losses, damages, and expenses (including reasonable attorneys’ fees) arising out of or in connection with Payments, your use of the Hoova Services, or any services provided by Service Professionals.

Payment Processing: Hoova operates as an intermediary in the payment process between Customers and Service Providers. Customers are charged based on the amount specified by the Service Provider for the services rendered. Once a payment is made by the Customer, Hoova is responsible for processing this payment and transferring the amount, minus any agreed-upon commission, to the Service Provider.

Payment to Service Providers: Service Providers will receive their due payment, after deduction of Hoova’s commission, directly to their specified bank account. The payment will be processed and transferred within 14 days from the date of service completion.

Commission-Based Service: Hoova charges a commission for facilitating the booking process between the Customer and the Service Provider. This commission is calculated as a percentage of the total service charge, details of which are agreed upon during the Service Provider’s onboarding or as periodically updated.

Liabilities and Responsibilities: While Hoova handles the financial transactions, both Customers and Service Providers acknowledge and agree that the primary contractual and service obligations lie between them. Hoova merely acts as a mediator in the payment process and does not assume any liabilities related to the quality, timeliness, or any other aspect of the services provided. Any disputes, claims, or concerns regarding the service should be resolved directly between the Customer and the Service Provider.

No Direct Payments: Service Providers agree not to solicit or accept direct payments outside of the Hoova platform. All financial transactions for services rendered must be processed through Hoova to ensure transparency, safety, and adherence to these terms.

Payment processing services are provided by Stripe and are subject to the Stripe Account Agreement, which includes the Stripe Terms of Service. By agreeing to these Terms, you agree to be bound by the Stripe Services Agreement. You agree to provide Hoova with accurate and complete information about you and authorize Hoova to share it and transaction information related to your use of the payment processing services provided by Stripe.

By utilizing the Hoova platform for financial transactions, both Customers and Service Providers signify their understanding and acceptance of these terms.


5. OFFERS AND DISCOUNTS


5.1 Referral Discounts

If you are given a code to refer a friend to Hoova in exchange for a referral discount, you are not permitted to use online marketing or advertising to promote the code or increase the number of credits awarded artificially. For instance, the code may not be posted on a coupon website or disseminated through paid search marketing, online advertising, forum posting, newsgroup posting, or bulk email. You may only share the code with your personal friends and acquaintances for legitimate referral purposes, as determined solely by us.

Hoova referral discounts can be redeemed for Fixed Price Services or service requests made through Hoova Pay on the Hoova App (you must download the Hoova App to use Hoova Pay and redeem your discount). Hoova referral discounts have no cash value and are not redeemable for cash unless required by law. We may terminate the code and/or your account for any breach of this section at our discretion.

5.2 Promotional Coupons

Promotional coupons are only valid for the specific services designated by Hoova and expire on the date indicated when you receive the coupon. Failure to use promotional coupons before the expiration date will result in the forfeiture of the coupon. Hoova reserves the right to cancel promotional coupons at any time, and no refunds will be granted for any expired or canceled promotional coupons.

Promotional coupons have no intrinsic value, are not redeemable for cash, have no cash value, and serve merely as a means to incentivize use of Hoova. Promotional coupons may not be purchased for cash and Hoova does not sell them. They are nonrefundable.

Promotional coupons will not be applied against any taxes, fees or charges for use of any ineligible services. Your Hoova account will be billed for all fees and charges for use of any ineligible services. Each promotional coupon can only be used once and your Hoova account will be billed for all fees and charges for use of any eligible service in excess of the available promotional coupon amount.

No other discount, promotion, coupon, or offer of the Service Provider displayed, promoted, offered by, or obtained through Hoova may be used in connection with a Service Request. Any discount, promotion, coupon, or offer made by a Service Provider in connection with a Service Request is made solely at the discretion of the Service Provider and is made directly by and between the Service Provider and you.

6. INFORMATION YOU PROVIDE TO US/TCPA CONSENT

6.1 Provision of Information

When using Hoova, you will be asked to provide certain information about yourself and your service needs. Some of this information will be sent to Service Professionals who need it to respond to your request. By providing this information or submitting a service request, you consent to be contacted by us and our Service Professionals via phone, fax, email, mail, text (SMS) messaging, push notifications, or other reasonable means at any of your contact numbers or addresses.

6.2 Consent to Communication

By completing a service request, you are entering into a business relationship with Hoova and/or a Service Professional and agree to be contacted by Hoova and/or a Service Professional. You promise that all information you provide will be accurate, current, and truthful to the best of your knowledge. If you provide any information that is untrue, not current, or incomplete, or if Hoova has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Hoova has the right to refuse any current or future use of the Hoova Services by you.

6.3 Account Security

You are responsible for any use of the Hoova Services by persons to whom you intentionally or negligently allow access to your password. If a contact number you have provided to us is no longer your number, you agree to notify us promptly.

6.4 Consequences of False Information

Knowingly providing false information, including but not limited to name, phone number, address, or e-mail address is a serious and fraudulent matter that could result in significant costs and damages, invasion of privacy rights, and regulatory fines and penalties. Therefore, if you knowingly input false information in a service request, you agree to fully indemnify and be liable to Hoova and each Service Professional who accepts such service requests for the greater of: (1) a minimum amount of $11,000 to each of Hoova and each of the affected Service Professionals and for each of the actual person(s) affected by any of the improper, incorrect, or fraudulent information you enter, per improper submission, plus any attorneys fees costs and expenses relating thereto, if applicable, or (2) the actual damages, direct, punitive, and consequential, and any regulatory or judicial fines or penalties that may arise from such intentional, misleading, harmful, and fraudulent activity, plus reasonable legal fees, costs, and expenses relating thereto.

7. Hoova MESSAGING


7.1 Consent to Receive Messages

By using Hoova, you agree to receive recurring automated promotional, personalized marketing text (e.g., SMS and MMS) messages (e.g., cart reminders), and other Hoova service messages from Hoova. These messages could be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message and data rates may apply.

7.2 Message Frequency and Carrier Information

Message frequency will vary. Hoova reserves the right to alter the frequency of messages sent at any time, as well as to change the short code or phone number from which messages are sent. We will notify you if we change the number from which the messages are sent. Please note that not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Hoova, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

7.3 Opting Out

You can cancel the SMS service at any time by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our shortcode. After doing so, you will receive one additional message confirming that your request has been processed. Please note that Hoova’s text message platform may not recognize and respond to unsubscribe requests that do not include these keyword commands, and Hoova and its service providers will have no liability for failing to honor such requests.

7.4 Help Information

For help, you can text the keyword HELP to our shortcode to get customer care contact information.

7.5 Impact of Opting Out

You acknowledge that opting out of receiving text (SMS) messages from Hoova and the Service Professionals may impact your use of Hoova Services.

7.6 Message Storage and Disclosure

Hoova and its affiliates may view, store, access and disclose messages exchanged between you and consumers transmitted via Hoova’s messaging platform.

8. DISPUTE RESOLUTION ASSISTANCE

8.1 Scope of Assistance

Although we cannot guarantee the work performed by a listed Service Professional, and while we have no obligation to you concerning your relationship with a Service Professional, we have developed the Hoova resolution process to assist you in resolving any disputes that may arise during a home improvement repair or maintenance project with a Service Professional you learned about through the Hoova Services.

8.2 Good Faith Resolution

You agree to participate in and use good faith efforts to resolve problems through the Hoova resolution process. You agree not to refuse to pay a Service Professional without a good faith basis for doing so. This limited assistance in no way nullifies the release and indemnification described in these Terms & Conditions.

8.3 Limitations

You acknowledge that Hoova is not responsible for the accessibility or unavailability of any Service Professional or for your interactions and dealings with them. Hoova’s role is solely to provide a platform for service Professionals and customers to connect and transact.

9. CALL RECORDING

9.1 Consent to Monitor and Record

You acknowledge and agree that Hoova may monitor and/or record any telephone calls between you and Hoova for quality assurance and legal compliance purposes.

10. USER-GENERATED CONTENT

10.1 Ownership and License

You agree that all of the content and information posted by you or your agents or designees on Hoova, including but not limited to photographs, images, comments, questions, and/or answers, and any other content (collectively known as “Content”), is intended for the purpose of facilitating your service request on Hoova. You hereby grant Hoova a perpetual, non-exclusive, royalty-free, transferable, assignable, sub-licensable, worldwide license to use, store, display, reproduce, modify, create derivative works, perform, distribute, print, publish, disseminate and place advertising near and adjacent to your Content.

10.2 Right to Use

Your Content may be viewed by the general public and will not be treated as private, proprietary or confidential. You authorize us and our affiliates, licensees, and sub-licensees, to use your Content in any format or media (whether now known or hereafter created) for the duration of any copyright or other rights in such Content. This permission shall be perpetual and cannot be revoked for any reason.

10.3 Representation of Ownership

You represent and warrant to Hoova that you own or have all necessary rights to use the Content, including any necessary permissions or releases from any persons, places, or intellectual property pictured in any Content that you provide. If you post or provide any Content that is protected by copyright, you represent that you have obtained any necessary permissions or releases from the applicable copyright owner.

10.4 Waiver of Moral Rights

To the extent permitted under applicable law, you waive and release and covenant not to assert any moral rights that you may have in any Content posted or provided by you.


11 Content Guidelines

Hoova reserves the right, but not the obligation, to edit, abridge, refuse to post, or remove any Content that you or any other users post on Hoova’s platforms. This may occur if Hoova determines that such Content includes any of the following:

  • Offensive, harmful, or abusive language, including expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language, and hate speech.
  • References to illegal activity.
  • Language that violates the standards of good taste.
  • Statements that are or appear to be false.
  • Comments that disparage Hoova.

In the case of Ratings and Reviews of Service Professionals, the same guidelines apply, along with the following

  • Reviews that do not address the goods and services of the business or reviews with no qualitative value.
  • Comments concerning a different Service Professional.
  • Information not related to work requested in the service request.

In the event of a dispute between a consumer and a Service Professional, the submitted rating may be held in pending status until a resolution is reached. You represent and warrant that any Rating and Review provided by you are accurate and truthful. You will only provide a Rating and Review for a Service Professional that has performed services for you pursuant to your applicable service request.

12. Service Professional Prescreening Procedures and Disclaimers

Unless otherwise indicated, Hoova uses the following criteria as part of its registration process for new Service Professionals:

  • Licensing: We verify that a new Service Professional business has the required trade licensing for the services they provide. We recommend that you confirm these licensing requirements with the business and any subcontractors they may use.
  • Business Filings: For Service Professionals that are corporations or limited liability companies, we confirm that the business is registered.
  • Verify Service providers ID through video call once ID is uploaded through our mobile application.

These screenings are based on information provided to us by the Service Professional at the time of their enrollment. However, a Service Professional’s information may change or expire over time, so we cannot guarantee that the profile and screening information is up-to-date. We are under no obligation to update a Service Professional’s screening information. Before working with a Service Professional, you should verify that the information in the Service Professional’s profile is still accurate and acceptable to you.

For Corporate Accounts: Some Service Professionals are part of larger national or corporate accounts. In these cases, you may be matched with the Corporate Account entity or one of their Service Professionals. The above screening criteria do not apply to Corporate Accounts, and Hoova does not screen Corporate Accounts or their Service Professionals.

Service Professionals Profiles: Hoova allows Service Professionals to post profiles about themselves and their business. These profiles are self-reported by the Service Professionals and are not reviewed or verified by Hoova. We make no representations or warranties regarding the information posted by a Service Professional and assume no liability for such information.

The above procedures may change from time to time at Hoova’s sole discretion. While we believe we use commercially reasonable methods to conduct these checks, we do not make any representations or warranties that members continue to meet these criteria after their enrollment.

DISCLAIMER: HOOVE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SCREENING PROCESS, CRITERIA, PROCEDURES, OR INFORMATION OBTAINED OR PRESENTED IN THE SCREENING PROCESS OR DISCLOSURES. THIS INCLUDES BUT IS NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY, OR ERROR-FREE.


13. Ratings & Reviews Are Not Endorsed By Hoova

All Ratings and Reviews of a Service Professional displayed on our platforms reflect the opinions of other consumers. They do not reflect or represent the opinions or representations of Hoova. Hoova disclaims any representations or warranties with regard to the Ratings and Reviews. Hoova does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from the use of our platforms or the materials contained therein.

14. Articles and Other Content

Hoova provides certain content relating to home improvement, repair, maintenance (“Articles”), on our platforms. Such Articles are provided “As-Is”, without warranties or representations, and you assume all liability and responsibility for your use of such Articles. You understand and agree that the Articles do not provide advice, and that such Articles are no substitute for the advice of a professional.

15. Product Liability

Neither Hoova nor its affiliates will bear any liability arising out of any injury to individuals or property as a result of the ownership, possession, or use of any product sold, purchased, installed, or delivered by Hoova or any of its affiliates.

16. Links to Third Party Sites

The links on our platforms may let you leave Hoova’s website. The linked sites are not under the control of Hoova and Hoova is not responsible for the contents or functionality of any linked site or any link contained in a linked site, or any changes or updates to such sites. Your use of such third-party linked sites is governed by the terms and conditions, and privacy policies, of such linked sites. Hoova is not responsible for webcasting or any other form of transmission received from any linked site. Hoova provides these links as a convenience, and the inclusion of any link does not imply endorsement by Hoova of the site.

17. THIRD-PARTY COPYRIGHTS AND OTHER RIGHTS AND LIMITATIONS

Hoova respects the intellectual property rights of others. If you believe that your copyright has been infringed, please send us a notice, which is incorporated into these Terms and Conditions. For other intellectual property claims, please send us a notice at support@hoova.cy.

You acknowledge that Hoova may use a third party for the delivery of some or part of the Services (the “Licensor”). You agree that these Terms and Conditions are concluded between you and Hoova only, and not with the Licensor, and that:

  1. You have no contractual relationship whatsoever with the Licensor with respect to the Services.
  2. You are not a third-party beneficiary of any agreement between Hoova and Licensor.
  3. The Licensor has no obligation to provide any direct support or services to you with respect to the Services.
  4. You have no right to seek remedy or recourse against the Licensor pertaining to the Services or these Terms and Conditions.

Hoova disclaims any and all warranties with respect to the Services provided to you, including any part of the Services provided by the Licensor.

18. NOTICE SPECIFIC TO DOCUMENTS AND INFORMATION AVAILABLE ON THIS WEBSITE.

Permission to use documents (such as press releases, datasheets, content, informational items and FAQs) from the Hoova server (“Server”) is granted, provided that:

  1. The below copyright notice appears in all copies and that both the copyright notice and this permission notice appear.
  2. Use of such documents from the website is for your informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media.
  3. No modifications of any documents are made.

Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Documents specified above do not include the design or layout of the Hoova website or apps or any other Hoova owned, operated, licensed or controlled site. Elements of the Hoova website or apps are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from any Hoova website may be copied or retransmitted unless expressly permitted by Hoova.

You may not use any deep-link, page-scrape, spider, robot, crawl, index, Internet agent or other automatic device, program, algorithm or technology which does the same things, to use, access, copy, acquire information, generate impressions, input information, store information, search, generate searches or monitor any portion of this website.

Hoova and/or its respective suppliers make no representations or warranties about the suitability of the information contained in the documents and related graphics published on this server for any purpose. All such documents and related graphics are provided “As Is” without warranty of any kind. Hoova and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

The documents and related graphics published on the Hoova website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Hoova and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time.

19. Indemnification

You agree to indemnify Hoova, and its subsidiaries, affiliates, officers, employees, agents, co-branders, and any partners and hold them each harmless from any and all claims or demands, including attorney’s fees, made by any third party due to or arising from your use of the Hoova services in connection with the Hoova website, with regard to any dispute between you and a Service Professional, or your violation of these Terms and Conditions, or arising from your violation of any rights of a third party.

20. AGREEMENT TO ARBITRATE ALL DISPUTES AND GOVERNING LAW

The exclusive means of resolving any dispute between you and Hoova or any claim or controversy arising out of or relating to use of this Website and/or Hoova’s services (including any alleged breach of these Terms and Conditions) shall be binding arbitration administered by the laws of the Cyprus. You may not under any circumstances commence, participate in or maintain against Hoova any class action, class arbitration, or other representative action or proceeding.

21. Notice of Rights

By using the Website and/or Hoova’s services in any manner, you agree to the above arbitration agreement. In doing so, you give up your right to go to court to assert or defend any claims between you and Hoova. You also give up your right to participate in a class action or other class proceeding. Your rights will be determined by a neutral arbitrator, not a judge or jury. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. For details on the arbitration process, see our Arbitration Procedures.

Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against Hoova may be commenced only in the Cyprus. You hereby irrevocably consent to the jurisdiction of those courts for such purposes.

These Terms and Conditions, and any dispute between you and Hoova, shall be governed by the laws of the Cyprus.

22. GENERAL PROVISIONS

You acknowledge and agree that the Hoova Services are provided to you on an “AS IS” basis without any warranty whatsoever, and your sole and exclusive remedy, and Hoova’s sole obligation to you or any third party for any claim arising out of your use of the Hoova Services or the Hoova apps, is that you are free to discontinue your use of the Hoova Services or the Hoova apps at any time. Except as expressly set forth herein, Hoova expressly disclaims any implied warranties of any kind, including, but not limited to, warranties of merchantability or fitness for a particular purpose, and you agree that Hoova shall have no liability for direct, indirect, special, incidental, consequential (including lost profit), exemplary or punitive damages (even if Hoova has been advised of the possibility of such damages) arising out of this agreement or any consequences which flow from it. Some states and provinces do not allow limitations on or exclusion of incidental or consequential damages. In such states and provinces, the above exclusions may not apply to you.

The Terms and Conditions will ensure the benefit of Hoova’s successors, assigns, and licensees. If any provision of these Terms and Conditions shall be deemed unlawful, void, or unenforceable, for any reason, by any court of competent jurisdiction, that provision shall be modified in order to make it enforceable, while maintaining the spirit of the provision. Alternatively, if modification is not possible, such provision shall be stricken and shall not affect the validity and enforceability of the remaining terms.

The failure of Hoova to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Services or the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.

The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect. These Terms and Conditions are governed by the laws of the State of Colorado as such laws are applied to agreements entered into and to be performed entirely by Cyprus residents. You agree to submit to jurisdiction in the Cyprus and that any claim arising out of or related to these Terms and Conditions will be brought solely in a court in the Cyprus.

These Terms and Conditions constitute the entire agreement between you and Hoova and supersede all oral and written negotiations or representations of the parties with respect to the subject matter hereof. 

Updates to Terms and Conditions

We may modify these Terms And Conditions at any time. If we make changes, we will revise the date at the top of the policy and, in some cases, provide you with additional notichoo

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